How does SurePrep safeguard the security of my clients’ data?

Client tax information is electronically shared on secure SurePrep servers utilizing the latest data encryption technology. SurePrep servers are located in redundant SSAE 16 certified Internet Data Centers located in the continental US. All information is maintained online and a log entry is automatically generated each time it is accessed. In addition, SurePrep accountants are bound by comprehensive non-disclosure agreements that require complete confidentiality. For additional information please view the FAQ titled “Security“.


Security for SurePrep’s 1040 tax automation solutions:

Hosted Web Servers

SurePrep’s production servers are managed by SurePrep staff and hosted by IBM at data centers in Dallas, Seattle and Washington D.C. Our servers and firewalls are monitored on a 24/7 basis. Performance reports are generated to assure maximum operational availability. Citrix NetScalar load balancing is in place to achieve the best possible system performance. Through monthly patch management, we are constantly updating our security software to protect against unauthorized access to our network systems. Daily back-ups are performed and stored off-site.

Facility Security

  • Access limited to IBM IT staff only
  • Proximity security badge access
  • Individual card key access
  • Digital security video surveillance

Environmental Controls

  • Static free environment
  • 24 X 7 NOC personnel presence
  • Redundant Liebert 30-ton HVAC units
  • Pre-Action dry pipe fire suppression

Network Operations Center

  • Permissively neutral network
  • Multi-homed connectivity with redundant 10 Gbit/s Tier 1 carriers (over 80 Gbit/s bandwidth)

Building Power

  • Continuous, uninterrupted operation
  • N + 1 paralleled generator and UPS power systems


  • IBM data centers are SAS-70 Type II and SSAE 16 certified.

SurePrep Tax Center

The SurePrep Tax Center is a Microsoft SQL based ASP application.  Password protected logins restrict access to registered users.  User passwords are encrypted in the SQL database and a log is maintained of all users that access the system.  The SurePrep Tax Center uses 2048-bit Secure Socket Layer encryption for all data transfers.  This is the same encryption technology used by banks for securing online banking transactions.

Non-disclosure / Confidentiality Agreements

All SurePrep employees in the U.S. and India are required to sign non-disclosure/confidentiality agreements.  Each employee is bound by the agreement and not allowed to discuss information from engagements they are working on with anyone unless there is a question related to the preparation of the engagement.  Preparers and reviewers are only allowed to request help from their direct supervisors.

Service Centers

SurePrep has implemented a comprehensive service center security policy that is designed to ensure the protection of data. Security measures include policies that:

  1. Restrict physical access to the processing and server environments.
  2. Ensure a paperless environment so data cannot be removed from the facility.
  3. Standard computer hardware and software configurations restrict access to email and Internet sites.
  4. Thin clients are used with centrally managed servers. No data ever resides on the diskless thin client, and provide only keyboard, video and mouse input.
  5. PC-based workstations do not have CD or floppy drives and USB ports are disabled.


  • SurePrep is ISO 9001:2015 Certified.

Physical Security

  • A security guard is stationed at the entrance.
  • Access card required to enter the facility.
  • Access card required to enter the server room.  Access is restricted to the IT and service center manager.

Paperless Environment

  • Returns are prepared in a paperless environment.  No source documents or tax returns are printed
  • The printer in the server room is limited to printing management reports
  • Paper shredders are used by management to shred management reports

Personal Belongings

  • Briefcases and other personal belongings are not allowed in the service center


  • There are no removable media devices.  PC hard drives are read only.

Internet Access

  • No access to email
  • Outlook and Outlook Express have been removed from all PC’s
  • No access to internet except for:
    • SurePrep site for return processing
    • Global fx site for return processing
    • GoSystem RS site for return processing
    • RIA Checkpoint access is allowed for supervisors only

Software Configuration for PC-based Workstations

  • Windows XP or 7
  • MS Word and Excel
  • Acrobat Reader or Bluebeam
  • McAfee antivirus
  • WinZip, WinRAR or PeaZip
  • SurePrep processing software
  • Tax processing software

Can firms who do not use other SurePrep products and services (e.g., 1040SCAN) still use TaxCaddy?

Yes, TaxCaddy features will work for standalone users as long as it is for one of the SurePrep supported tax software (CCH Axcess Tax, CCH Global fx Tax, CCH ProSystem fx Tax,  GoSystem Tax RS, Lacerte and UltraTax). Firms that do not use SurePrep supported tax software can still use TaxCaddy but some features will not be available (e.g., customized document request list). Submit the Talk to Sales form for more information.

Which institutions can my clients link to their TaxCaddy accounts?


Acura Financial Services
ADP iPayStatements
ADP Payroll Workcenter
ADP Portal
ADP Run Payroll
ADP TotalSource
ADP TotalSource Retirement
ADP Workforce Now
Agile Payroll
AIG Loanadministration
AimLoan Mortgage
All South Federal Credit Union
AllianceBernstein Investments
Alliant Credit Union
Allstate Financial
Ally Auto
Ally Bank
Amalgamated Bank
Amarillo National Bank
Amegy Bank Mortgage
American Bank Waco
American Education Services (AES)
American Express Personal Savings
American Funds
American Funds Retirement
Ameriprise Financial
Amerisave Mortgage
Arizona Central Credit Union
Arizona Federal Credit Union
Arvest Mortgage
Aspire Federal Credit Union
Associated Credit Union
Astoria Federal Savings Mortgage
Atlantic Capital Bank
Atlantic Stewardship Bank
Audi Financial Services


Bangor Savings
Bank Leumi USA
Bank of Albuquerque
Bank of Albuquerque Mortgage
Bank of America
Bank of Arizona
Bank of Arizona Mortgage
Bank of Arkansas
Bank of Arkansas Mortgage
Bank of Colorado Business
Bank of Hawaii
Bank of Hawaii Mortgage
Bank of Kansas City
Bank of Oklahoma
Bank of Oklahoma Mortgage
Bank of Stockton
Bank of Texas
Bank of Texas Mortgage
Bank of the West
Barclays Online Banking
BBVA Compass
Beneficial Bank
BMO Harris Bank
BMW Financial Services
Boeing Employee’s Credit Union
Boston Firefighters Credit Union
Boston Private
Bryn Mawr Trust


Cal HFA Mortgage
Cambridge Investment
Cap Com Federal Credit Union
CapitalOne 360
CapitalOne Bank
CapitalOne Mortgage
CapitalOne Sharebuilder
Cardinal Financial Mortgage
CCO Mortgage
CENLAR Mortgage
Centier Bank
Central Mortgage
Centris FCU Mortgage
Ceridian SeeMyW2
Ceridian Self Service
Charles Schwab
Chelsea State Bank
Chemical Bank
Chino Commercial Cash Management
CIT Bank
CIT Bank Mortgage
Citi Wealth Management
CitiBusiness Payroll
Citizens Bank
Citizens Investment
Citizens Mortgage
City National Bank
City of Los Angeles Retirement
City of Mesa Retirement
Coastal Community Teachers Credit Union
Coastal Federal Credit Union
College Choice Advisors 529
College Choice Direct
College Invest Direct
College Save 529
College Saving Iowa
Colorado State Bank and Trust
Comerica Bank
Comerica Bank Mortgage
Commerce Bank
Commerce Brokerage
Commerce Mortgage
Community Resource Credit Union
Connex Credit Union
County of Los Angeles Retirement
County of Milwaukee Retirement
Cross Country Mortgage


Delta Community Credit Union
Digital Federal Credit Union
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Ditech Mortgage
Dort Federal Credit Union
Dovenmuehle Mortgage


East West Bank
Eastman Credit Union
EastWest Bank Mortgage
Edward Jones
Elements Financial
Elevations Credit Union
Empower Retirement
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ESL Federal Credit Union
Evolve Mortgage
Exchange Bank


FedLoan Servicing
Fifth Third Bank
Fifth Third Bank Retirement
Fifth Third Securities
First Atlantic Federal Credit Union
First Bank Mortgage
First Citizens National Bank
First Community Credit Union
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First County Bank Business
First Hawaiian Bank
First Light Federal Credit Union
First National
First Republic Bank
First Tech Federal Credit Union
First United Bank Mortgage
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Flagstar Business
Flagstar My Loans
FNB Bellville
Ford Credit
Franklin American Mortgage
Franklin Templeton Investments
Freedom Mortgage
Front Range Bank
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Fulton Bank
Fulton Bank of NJ


Georgia’s Own Credit Union
German American Bank
Global Credit Union
GM Financial
GMFS Mortgage
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Grandview State Bank
Great Lakes Student Loans
Great Southern Bank MS
Great West Retirement Services
Guaranteed Rate Mortgage
Guaranty Bank and Trust
Guaranty Loans
Guidance Residential Mortgage


Hancock Investments
Happy State Bank
Hawaii State Federal Credit Union
Heritage Bank NW
HI 529
Hiway Federal Credit Union
HomeStreet Bank Mortgage
Honda Financial
Houston Federal Credit Union
HSA Bank
Huntington Bank
Huntington Bank Mortgage
Huntington Retirement
Hyundai Motor Finance


Ideal 529
Indiana Members Credit Union
Indiana University Credit Union
Infiniti Financial Services
Inova Payroll
Intuit Paycheck Records


John Hancock NY Pensions
John Hancock Pensions
JP Morgan
JP Morgan Asset Management


Kia Motors Finance
Kitsap Credit Union
Klein Bank


Lake Trust Credit Union
LaSalle St Securities
Learning Quest 529
Lexus Financial Services
Liberty Bank
Liberty Mutual
Library of Congress Federal Credit Union
Lincoln Financial Advisors
Lincoln Financial Securities


M&T Bank
M&T Bank Mortgage
Mainsource Bank
Mass SMART Retirement
MassMutual Retirement
Matadors Community Credit Union
Mechanics Bank
Mercedes-Benz Financial Services
Merrick Bank
Merrill Lynch Wealth Management
Merrimack County Savings
Mesirow Financial
MetLife MyBenefits
MetLife Retirement
Metlife Securities
Michigan Mutual Mortgage
Middlesex Savings Bank
Mini Financial
Missouri Most 529
MML Investors
Mobank Mortgage
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Montgomery County Employees Federal Credit Union
Morgan Stanley Wealth Management
Mr. Cooper Mortgage
MVB Bank
My First Farmers


National Securities
Navy Federal Credit Union
NCSE Credit Union
NE Federal Credit Union
Neighborhood Credit Union
New American Funding
Nicolet Bank
NIH Federal Credit Union
Nissan Motor Finance
Northern Trust
Northwestern Mutual
Northwestern Mutual Investments
NYC DCP Retirement
NYLife Securities
NY’s 529 Direct


Ocean First Bank
Oceanside Mortgage
Ocwen Mortgage
Ohio College Advantage 529
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PA 529 College Savings
Park Avenue Securities
Paychex eServices
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PayPal Credit
Pen Air Federal Credit Union
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PennyMac Mortgage
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People’s United Bank
PHH Mortgage
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PNC Mortgage
Power Financial Credit Union
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Principal Financial Personal
Prosperity Bank TX
Provident Funding
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Quicken Loans
QuickenLoans SchwabBank


Raymond James
RBC Bank Mortgage
Redstone Federal Credit Union
Regions Bank
Regions Mortgage
Rhode Island Housing Mortgage
Round Point Mortgage Servicing
Ruoff Mortgage


Sallie Mae Student Loans
Santander Bank
Schwab Retirement
SECUMD Business
Seneca Mortgage
Service Credit Union
Signature Bank NY
Silicon Valley Bank
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Smart 529
SoFi Mohela
South Shore Bank Mortgage
SSgA Upromise 529
State Department Federal Credit Union
State Farm Bank
State of Florida Retirement
State of Mississippi Retirement
State of South Carolina Retirement
Summit Federal Credit Union
Sunmark Federal Credit Union
Suntrust Bank
Suntrust Investment
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Suntrust Retirement
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SWBC Mortgage
Synchrony Bank


T. Rowe Price Investment
T. Rowe Price Retirement
TD Bank
TD Bank Business Direct
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Third Federal
Total Bank
Tower Federal Credit Union
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Truwest Credit Union
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UBS Wealth Management
UBT Mortgage
Union Banc Investment
Union Bank
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Union Home Mortgage
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USD Payroll
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Valic Financial
Valley National Bank
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VW Credit


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Xceed Financial


Zions Bank
Zions Bank Business


360 Mortgage