Yes, your clients can upload these formats into TaxCaddy. When your clients receive paper documents they can use the TaxCaddy app for iPhone and Android to photo-scan and upload the documents as PDF.

Yes. If you receive hard copies of documents from your client, you can scan and upload those documents directly to your client’s TaxCaddy account.

Yes, TaxCaddy uses knowledge-based authentication to verify your client’s identity at the time of signing documents that require IRS-approved identity verification like the e-file authorization.

A.

Acura Financial Services
ADP iPayStatements
ADP Payroll Workcenter
ADP Portal
ADP Run Payroll
ADP TotalSource
ADP TotalSource Retirement
ADP Workforce Now
Agile Payroll
AIG Loanadministration
AimLoan Mortgage
All South Federal Credit Union
AllianceBernstein Investments
Alliant Credit Union
Allstate Financial
Ally Auto
Ally Bank
Amalgamated Bank
Amarillo National Bank
Amegy Bank Mortgage
American Bank Waco
American Education Services (AES)
American Express Personal Savings
American Funds
American Funds Retirement
Ameriprise Financial
Amerisave Mortgage
Arizona Central Credit Union
Arizona Federal Credit Union
Arvest Mortgage
Ascentis
Aspire Federal Credit Union
Associated Credit Union
Astoria Federal Savings Mortgage
Atlantic Capital Bank
Atlantic Stewardship Bank
Audi Financial Services

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B.

Bangor Savings
Bank Leumi USA
Bank of Albuquerque
Bank of Albuquerque Mortgage
Bank of America
Bank of Arizona
Bank of Arizona Mortgage
Bank of Arkansas
Bank of Arkansas Mortgage
Bank of Colorado Business
Bank of Hawaii
Bank of Hawaii Mortgage
Bank of Kansas City
Bank of Oklahoma
Bank of Oklahoma Mortgage
Bank of Stockton
Bank of Texas
Bank of Texas Mortgage
Bank of the West
Barclays Online Banking
BB&T
BBVA Compass
Beneficial Bank
Betterment
BMO Harris Bank
BMW Financial Services
Boeing Employee’s Credit Union
Boston Firefighters Credit Union
Boston Private
Bryn Mawr Trust

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C.

Cal HFA Mortgage
Cambridge Investment
Cap Com Federal Credit Union
CapitalOne 360
CapitalOne Bank
CapitalOne Mortgage
CapitalOne Sharebuilder
Cardinal Financial Mortgage
CarMax
CCO Mortgage
CENLAR Mortgage
Centier Bank
Central Mortgage
Centris FCU Mortgage
Ceridian SeeMyW2
Ceridian Self Service
Charles Schwab
Chase
Chelsea State Bank
Chemical Bank
Chino Commercial Cash Management
CIT Bank
CIT Bank Mortgage
Citi Wealth Management
Citibank
CitiBusiness Payroll
CitiMortgage
Citizens Bank
Citizens Investment
Citizens Mortgage
City National Bank
City of Los Angeles Retirement
City of Mesa Retirement
Coastal Community Teachers Credit Union
Coastal Federal Credit Union
College Choice Advisors 529
College Choice Direct
College Invest Direct
College Save 529
College Saving Iowa
Colorado State Bank and Trust
Comerica Bank
Comerica Bank Mortgage
Commerce Bank
Commerce Brokerage
Commerce Mortgage
Community Resource Credit Union
Connex Credit Union
County of Los Angeles Retirement
County of Milwaukee Retirement
Cross Country Mortgage

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D.

Delta Community Credit Union
DFAS MyPay
Digital Federal Credit Union
Discover Bank
Ditech Mortgage
Dort Federal Credit Union
Dovenmuehle Mortgage

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E.

e*Trade
East West Bank
Eastman Credit Union
EastWest Bank Mortgage
Edward Jones
Elements Financial
Elevations Credit Union
Empower Retirement
Endeavor Bank
ESL Federal Credit Union
Everbank
Evolve Mortgage
Exchange Bank

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F.

FedLoan Servicing
Fidelity
Fifth Third Bank
Fifth Third Bank Retirement
Fifth Third Securities
First Atlantic Federal Credit Union
First Bank Mortgage
First Citizens National Bank
First Community Credit Union
First County Bank
First County Bank Business
First Hawaiian Bank
First Light Federal Credit Union
First National
First Republic Bank
First Tech Federal Credit Union
First United Bank Mortgage
FirstBank
Firstland Mortgage Servicing
Firstrust Mortgage
Flagstar Bank
Flagstar Business
Flagstar My Loans
FNB Bellville
Ford Credit
Franklin American Mortgage
Franklin Templeton Investments
Freedom Mortgage
Front Range Bank
Frost Brokerage
Fulton Bank
Fulton Bank of NJ

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G.

GECU
Georgia’s Own Credit Union
German American Bank
Global Credit Union
GM Financial
GMFS Mortgage
Goldman Sachs Wealth Management
Grandview State Bank
Great Lakes Student Loans
Great Southern Bank MS
Great West Retirement Services
Guaranteed Rate Mortgage
Guaranty Bank and Trust
Guaranty Loans
Guidance Residential Mortgage
Gusto

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H.

Hancock Investments
Happy State Bank
Hawaii State Federal Credit Union
Heritage Bank NW
HI 529
Hiway Federal Credit Union
HomeStreet Bank Mortgage
Honda Financial
Houston Federal Credit Union
HSA Bank
HSBC Bank
Huntington Bank
Huntington Bank Mortgage
Huntington Retirement
Hyundai Motor Finance

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I.

Ideal 529
IHMVCU
Indiana Members Credit Union
Indiana University Credit Union
IndyMacMortgage
Infiniti Financial Services
Inova Payroll
Intuit Paycheck Records
IntuitViewMyPaycheck

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J.

John Hancock NY Pensions
John Hancock Pensions
JP Morgan
JP Morgan Asset Management
JustWorks

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K.

KeyBank
Kia Motors Finance
Kitsap Credit Union
Klein Bank

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L.

Lake Trust Credit Union
LaSalle St Securities
Learning Quest 529
LendingClub
Lexus Financial Services
Liberty Bank
Liberty Mutual
Library of Congress Federal Credit Union
Lincoln Financial Advisors
Lincoln Financial Securities

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M.

M&T Bank
M&T Bank Mortgage
Mainsource Bank
Mass SMART Retirement
MassMutual Retirement
Matadors Community Credit Union
Mechanics Bank
Mercedes-Benz Financial Services
Merrick Bank
Merrill Lynch Wealth Management
Merrimack County Savings
Mesirow Financial
MESP
MetLife MyBenefits
MetLife Retirement
Metlife Securities
Michigan Mutual Mortgage
Middlesex Savings Bank
Mini Financial
Missouri Most 529
MML Investors
Mobank Mortgage
Mohela
Montana Saves 529
Montgomery County Employees Federal Credit Union
Morgan Stanley Wealth Management
Mosaic
Mr. Cooper Mortgage
MVB Bank
My First Farmers
myStreetScape

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N.

National Securities
Navient
Navy Federal Credit Union
NCSE Credit Union
NE Federal Credit Union
Neighborhood Credit Union
Nelnet
New American Funding
Nicolet Bank
NIH Federal Credit Union
Nissan Motor Finance
Northern Trust
Northwestern Mutual
Northwestern Mutual Investments
NYC DCP Retirement
NYLife Securities
NY’s 529 Direct

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O.

Ocean First Bank
Oceanside Mortgage
Ocwen Mortgage
Ohio College Advantage 529
Oppenheimer Wealth Management
OptionsXpress
Optum Bank
Opus Bank Business

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P.

PA 529 College Savings
Park Avenue Securities
Paychex
Paychex eServices
Paychex Flex
Paycom
Paycor
PayPal
PayPal Credit
Pen Air Federal Credit Union
Penn State Hershey Retirement
PennyMac Mortgage
Pentagon Federal Credit Union
People First Federal Credit Union
People’s United Bank
PHH Mortgage
Pinnacle Bank Business
Pinnacle Bank SC
PNC
PNC Mortgage
Power Financial Credit Union
Premier America Credit Union
Principal Financial Personal
Prosperity Bank TX
Provident Funding
Prudential Brokerage
Prudential Retirement

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Q.

Quicken Loans
QuickenLoans SchwabBank

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R.

Raymond James
RBC Bank Mortgage
Redstone Federal Credit Union
Regions Bank
Regions Mortgage
Rhode Island Housing Mortgage
Round Point Mortgage Servicing
Ruoff Mortgage

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S.

Sallie Mae Student Loans
Santander Bank
ScholarShare
Schwab Retirement
Scottrade
SECUMD
SECUMD Business
Seneca Mortgage
Service Credit Union
ServiSolutions
Siebert
Signature Bank NY
Silicon Valley Bank
Silicon Valley Bank Private Banking
Simple
Smart 529
SOFI
SoFi Mohela
South Shore Bank Mortgage
SSgA Upromise 529
State Department Federal Credit Union
State Farm Bank
State of Florida Retirement
State of Mississippi Retirement
State of South Carolina Retirement
Summit Federal Credit Union
Sunmark Federal Credit Union
Suntrust Bank
Suntrust Investment
Suntrust Mortgage
Suntrust Online Cash Manager
Suntrust Retirement
Sure Payroll
SWBC Mortgage
Synchrony Bank

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T.

T. Rowe Price Investment
T. Rowe Price Retirement
TD Bank
TD Bank Business Direct
TDAmeritrade
TDAmeritrade Institutional
TDWealthManagement
The Gift Plan
Third Federal
TIAA-CREF
Total Bank
Tower Federal Credit Union
Toyota Financial Services
Trinet
Truwest Credit Union
Tyndall Federal Credit Union

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U.

UBS Wealth Management
UBT Mortgage
Ultipro
UMB Bank HSA
Union Banc Investment
Union Bank
Union Bank & Trust
Union Home Mortgage
United Wholesale Mortgage
Unitus CCU
US Bank Home Mortgage
USAA
USBank
USBank Access Online
USD Payroll
Uwharrie Bank

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V.

Valic Financial
Valley National Bank
Vanguard
Vanguard Institutional
Vantage West Credit Union
Veterans United Home Loan
Volvo Financial
Voya Financial
Voya Retirement
VW Credit

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W.

Washington State Employees Credit Union
Washington Trust Company
Wealthfront
Wells Fargo
Wells Fargo Advisors
Wells Fargo Dealer Services
Wells Fargo Mortgage
Wright-Patt Credit Union

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X.

Xceed Financial

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Z.

Zions Bank
Zions Bank Business

#.

360 Mortgage

Security of your client’s data is our highest priority. As a TaxCaddy user, your client will benefit from best-in-class technology, data centers, and infrastructure to meet the strict requirements of the most security-sensitive CPA firms in the world.

Infrastructure

TaxCaddy is built with layers of protection across a secure, reliable infrastructure. TaxCaddy leverages the Microsoft Azure cloud to ensure data security through encrypted communications, threat management, and threat mitigation practices, including regular penetration testing. TaxCaddy uses Amazon Web Services for secure, reliable storage. TaxCaddy documents and data are encrypted in transit and at rest using Amazon’s best-in-class Secure Socket Layer and Server-Side Encryption technologies.

Testing and Validation

TaxCaddy has been audited, tested, and validated by C-Level Security, LLC. C-Level Security is an independent, security-focused consulting firm employing leaders in the industry. TaxCaddy was found to enforce security controls to support a secure processing solution. The C-Level security attestation can be downloaded at taxcaddy.com. Additionally, TaxCaddy is used by two of the largest CPA firms in the world, and it’s been through their rigorous security testing and validation.

SOC 2 Audit

SurePrep, the developer of TaxCaddy, received a SOC 2 Type 1, an independent service auditor’s report on controls relevant to security, availability, confidentiality, and processing integrity set forth by the AICPA Trust Services Criteria.

Smart Links

Credentials for TaxCaddy Smart Links accounts are encrypted from the moment they’re entered, so nobody can ever see or steal data as it is transmitted to or from the account. No matter what device is used, from desktop browser to mobile phone, data is always sent using 256-bit Secure Socket Layer encryption.

Tax documents are delivered directly to the client’s TaxCaddy account—no other service gets access to the documents, nor are they stored anywhere else. If your client chooses to delete any of the documents in their TaxCaddy account, those documents are permanently deleted—the taxpayer maintains full control of their tax documents. The taxpayer can delete any (or all) of their Smart Links at any time. When a Smart Link is deleted, the encrypted username and password information is deleted immediately.

Passwords and Two-Factor Authentication

To help keep TaxCaddy safe, the system requires a strong password that includes a number, a special character, both uppercase and lowercase letters, and a minimum of 8 characters.

TaxCaddy uses two-factor authentication to help keep the account secure by prompting the taxpayer to enter their password and a unique, one-time verification code each time they log in. Although the taxpayer can select “Don’t ask me for verification again on this computer,” we recommend keeping the two-factor authentication enabled on all devices.

We regularly review and update security policies; provide security training; perform application and network security testing, including penetration testing; monitor compliance with security policies; and conduct internal and external risk assessments.