Technical Writer

We are looking for a Technical Writer to join our growing team here at SurePrep! The Technical Writer position will work with product owners, Client Success Managers and other stakeholders to plan, write and edit customer facing product documentation.

Key responsibilities:

  • Plan, create, and update technical instructional documentation intended for customers
  • Organize how-to content into ideal structure and format to optimize usability
  • Manage multiple projects, meet milestones and update management on progress
  • Conduct research, identify and extract valuable technical data from legacy content
  • Interface with product owners and other product experts to gather essential missing documentation

Requirements:

  • Minimum two years of technical writing experience in the software field
  • Must be able to grasp technical topics and quickly adapt to new processes
  • Strong MS Office skills
  • Proficient in Adobe Creative Cloud
  • Knowledge in MS Manual of Style
  • Highly logical thinker who can work in a team and a cross functional environment
  • Strong analytical and problem solving skills with great attention to detail
  • Knowledge in Atlassian products like JIRA and Confluence is a plus
  • Knowledge in Zendesk is a plus
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