Interactive Demonstration
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Support
All SurePrep customers receive unlimited lifetime support. Our support agents are available year-round via chat, phone, email, and video call.
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CUSTOMER HELP CENTER
“Excellent support, Lisa”
“She made the extra effort to solve my problem when the standard responses weren’t working. Keep up the good work!”
“Pramod was very kind and patient!”
“He always makes sure things are correct before we disconnect and I appreciate that!”
“Thank you, Alan.”
“I really appreciated that Alan made sure to provide regular updates regarding the status of my issue. That was important and great customer service.”
More Support Reviews
“A solid 10 out of 10 for patience, product knowledge, and stick-to-it-ness!”
“SurePrep support is always efficient and thorough. They rigorously work to solve the problem.”
“Anthony was very helpful, knowledgeable, and patient. He explained there were two ways to handle my problem and indicated which would solve the issue the quickest. I appreciated that. Very pleasant to work with.”
“Your support is consistently excellent.”
“I have had the absolute PLEASURE to work with Mayur on a number of occasions and he has ALWAYS gone above and beyond. Everyone in my office knows him by name and we all hope to interact with him whenever we require support. Can not praise his help enough.”
“James was super helpful, kind, knowledgeable, and attentive for my entire experience! He helped me resolve my issue in less than 5 minutes and was personable all along the way. Thank you, James!”
“Thank you for your help. The issue was resolved almost instantly. Great Job.”
“Shannon was very helpful and professional. She answered all our questions and was a pleasure to work with.”
“Nazim and the Development Team did a heck of a job to resolve my issue. Thanks to all!”
“Excellent and very polite support.”
“SurePrep support has made this season a little more bearable. We changed all of our technology this year and the transition has been very difficult. We are reaching out a lot and our concerns are always addressed with patience, and we get our issues resolved.”
“I appreciate all of Jeston’s help and patience. He helped to set up a meeting with the developers when we ran into an issue. He was incredibly helpful in solving our issue. Thanks Jeston—your help was invaluable.”
“Emily was very professional and took the time to review the situation and tell me exactly what to expect. Thank you!”
“Super fast and helpful! Thank you.”
“James was very helpful. He went out of his way to make sure everything was working and even sent me directions on how to help my coworkers with the Lacerte update and downloading the proper drivers. He was also extremely kind and understanding.”
“Excellent experience. Emily went above and beyond!”
“Robert V was awesome! He was professional, helpful, knowledgeable, and fixed my issue. It is nice talking to someone who is nice and has a positive attitude.”
“Andrew was extremely helpful and courteous. Thank you!”
“As is always the case, the SurePrep support rep was really helpful, patient, and knowledgeable. And the wait times are minimal. Really great support team; thank you!”
“Every support professional that I have spoken with regarding binder issues has been super helpful. I am extremely satisfied with the assistance I have received.”
“Justin was amazing! Taught me something new that makes me like the software more.”
“I really appreciated that Emily kept checking back with me to update me on what was going on… She made me feel like someone was continuing to follow up on my issue!”
“Every time I’ve had to contact support, I have received outstanding customer service! Extremely satisfied!”
“Jeston was great! He kept following up to make sure that my IT department was able to fix my issues.”
“Great service. Solved my problem very quickly.”
“Brandon was really patient and expertly resolved all my issues.”
“Excellent support, as usual… The turnaround time was great and Michael T. was very responsive. Thanks again!”
“Justin was quickly in touch with me and helped me through the process of fixing my problem… I really appreciated his help and patience!”
“Speedy response and problem solved!”
“Very high quality. Fast, and my request was understood. Problem was solved promptly.”
“Aniket K is so full of life and patience. He is really fun to work with. I enjoy every time I speak with him, besides him solving my issue.”
“Mayur was terrific. Mayur helped walk me through the situation and gave me detailed instructions on how to fix the error. I tried again to create the binder and succeeded! Mayur was helpful and knowledgeable—it was a perfect assist.”
“Very friendly, helpful & efficient. “
“They were quick to respond and very helpful!”
“Very helpful and quick support.”
“Amazing support.”
“My issue was resolved in a very timely and professional manner.”
“Super quick and easy.”
“James was professional and knowledgeable and fixed the issue in no time at all. Thanks!”
“Robert was a big help! Thanks so much!”