Support

Unlimited Support

Our dedicated customer support team is highly skilled, motivated and fully trained to assist you year-round. Our unlimited support is provided in a timely fashion and it shows in our numbers.

SurePrep Unlimited Support Chat Response Time
SurePrep Unlimited Support Customer Satisfaction Rating (CSAT) Score
phone-wait-time
Email

Email

Chat

Chat

Phone

Phone

GoToMeeting

GoToMeeting

"Daniel was fantastic!"

“He followed up on our issues and ensured that our binder was processed in a timely fashion.”

5-star review stars

"Doug was very helpful."

“He knew exactly what my issue was and explained the resolution process simply.”

5-star review stars

"Kamal is the best!"

“I was very happy that he was able to help over the weekend and it was a quick response.”

5-star review stars

"Ben rocks!"

“My problem was quickly solved and Benjamin seemed like he knew exactly what to do to solve my issue. Thank you!”

5-star review stars

"Fantastic job, Hector!"

“SurePrep has the best customer service! Each time I call, my relevant issues are resolved on the call or shortly after the call.”

5-star review stars

"Sachin is very responsive and helpful."

“He understood my issue quickly and took action right away. Very happy that I got help from him! I’d give 10 stars if possible.”

5-star review stars

Matthew was EXCELLENT!

“I am a newbie here in this office and he was a HUGE help in resolving my problem quickly.”

5-star review stars

"Nazim was the hero of the day"

“He was on top of my issue as soon as he got the information from me. He was quick to fix the problem and e-mailed me when it was resolved.”

5-star review stars

"Milan provides outstanding advice."

“His assistance and help is always appreciated! Thank you!”

5-star review stars

"Pramod was very kind and patient!"

“He always makes sure things are correct before we disconnect and I appreciate that!”

5-star review stars

"Sachin G. is always helpful!"

Sachin always courteous, efficient and prompt! Thank you so much!

5-star review stars

"Santosh is the man!"

“Help was very quick, he understood the issue and was quick to provide easy to understand explanations.”

5-star review stars

"Jeston was great - extremely helpful."

“Fast, courteous and the issue was resolved! Thanks again!”

5-star review stars

"Keep it up Dayanand!"

“Dayanand persisted with my problem until it was fully resolved, which I really appreciated. Thank you!”

5-star review stars

"Thank you, Alan."

“I really appreciated that Alan made sure to provide regular updates regarding the status of my issue. That was important and great customer service.”

5-star review stars

"Leon is THE MAN!"

“The TaxCaddy support team responded and resolved my request within 15 minutes.”

5-star review stars

"Excellent support, Lisa"

“She made the extra effort to solve my problem when the standard responses weren’t working. Keep up the good work!”

5-star review stars

"Charles was patient and supportive."

“He really helped me get through my logging in problem. Thanks to you all for your support. – Mary”

5-star review stars

"Quinn is excellent."

“Once our issue was properly described, Quinn responded to our inquiry and was able to resolve our issue. Very satisfied with the service. Thank you.”

5-star review stars

"Dinesh is quick and efficient."

“He took care of my issue asap and for that I am happy! Thank you for your help.”

5-star review stars

"Cameron is one of the best."

“Heard he is moving onto a new position, if he does half as good as he does in support, he will be a star!”

5-star review stars